Here’s what I think you’re seeing — there are two kinds of print processes, the “flex” process and a “digital direct” process.

The flex process provide technically best-quality results (they actually cut and apply each design to your shirt). Whereas the digital direct process is more like a printer — compared to flex, digital direct isn’t quite as crisp and may eventually start to fade somewhat sooner.

So, we’ve been trying to make sure that all of our designs qualify for the flex process — and that’s exactly why we’ve been having trouble with the ramhead design, it’s hard to get it to work with flex.

But because of the way flex works, they can’t be scaled down quite as small as digital direct can.

With all that said (phew!) I do believe you can still switch the flex design to print via digital direct (look for the printtype pull-down menu toward the bottom-left of the customizer) — and I think you could then scale it down however small you want.

That help?

Sweet! Think you might be able to get a pic from a camera? (I’m guessing that’s phone?)