Home › Forums › Help/Technical Questions › SuperSwitcher – Storing problems

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 1, 2021 at 2:58 am #131814
    ChrisH
    Participant

    Hi,

    I bought a SuperSwitcher some month ago and configured all Presets for my new band. Sometimes the SuperSwitcher doesn’t store my settings. When starting the unit again (plugging in the power cable), my last settings are gone. The user manual tells me “The Super Switcher automatically saves any edits that are made to the current preset. Presets are saved at the time you press footswitch 1-8. Whether you disengage the current preset or directly engage a different preset, any edits will be saved to the preset that was being worked on. When a preset is engaged, press the illuminated buttons to enable or disable effects loops and MIDI messages. The control functions such as BOOST, CTRL 1 and CTRL 2 can also be saved per preset.”

    What’s wrong with my unit? Or do I understand something wrong?

    Best regards,
    Christian

    July 1, 2021 at 3:13 pm #131818
    EHX STAFF
    Keymaster

    Christian, Sorry! are you using the EHX supply?
    If so please send the techs a message at info@ehx.com
    They will be closed Monday (for the 4th Holiday) so write them now please.

    • This reply was modified 2 years, 9 months ago by EHX STAFF.
    July 4, 2021 at 12:01 pm #131830
    ChrisH
    Participant

    Hello, I don’t use the EHX power supply. I use the Strymon Zuma for all my pedals on the board.
    Is there any explanation in this case?

    Best regards, Christian

    July 4, 2021 at 12:30 pm #131831
    EHX STAFF
    Keymaster

    Does it work with the EHX supply?

    July 4, 2021 at 12:56 pm #131832
    ChrisH
    Participant

    With the EHX supply it Unfortunately doesn’t work consistently too.
    When plugging the supply cable in, there is a short “message” on the display: r03.

    July 4, 2021 at 7:39 pm #131833
    EHX STAFF
    Keymaster

    Please write the techs on Tuesday.
    info@ehx.com

    July 5, 2021 at 11:36 am #131842
    ChrisH
    Participant

    o.k.

    July 12, 2022 at 8:58 pm #191638
    carvinlegacy
    Participant

    I have the same exact problem and I can’t figure out what is wrong.

    Was this ever resolved?

    EHX did e-mail me back about this and told me I could send in my unit for repair, but they basically weren’t sure what the problem is or if it even can be fixed.

    Just wondering if anyone else has had this problem and if there is any easy solution before I send in my SS for repair.

    It seems like a glitch to me…nothing appears wrong with my SuperSwitcher. I send a MIDI PC Change to my One Control Basilisk MIDI controller for every preset on my SuperSwitcher. I’m wondering if it has something to do with MIDI. It shouldn’t, but it is very bizarre that the SS just randomly won’t recall my saved preset and it not usually the same preset. There doesn’t appear to be a rhyme or reason to it, though it seems to happen after I power the unit up for the first time for any particular playing session.

    July 13, 2022 at 3:08 am #191644
    ChrisH
    Participant

    Hi, I solved the problem. I have to confess that I didn’t read the user manual exactly. I didn’t consider that I have to change presets (or press any button) to store a preset. If I switch off the unit before doing this, the last settings will not be stored.

    August 3, 2022 at 7:10 am #192057
    Waqtnhi
    Participant

    I have the same exact problem and I can’t figure out what is wrong.

    November 19, 2023 at 7:53 am #206702
    tothb99
    Participant

    Hi!

    I’ve been having a problem while using the Super Switcher. I would be glad if anyone could help!

    I connect a Boss DD7 delay to effect loop 8 and it boosts the volume. It also boosts the volume with other pedals. No matter which one I connect it to, it still boosts.

    November 20, 2023 at 11:25 am #206708
    EHX STAFF
    Keymaster

    Please write the techs at info@ehx.com

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