Home Forums Help/Technical Questions Super Pulsar Losing Presets

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  • #86392
    el squatcho
    Member

    I’ve got a Super Pulsar that has now lost my presets 3 times. I’m not sure what the problem is or why it happens but it has cost me a few hours and a lot of frustration. It had the presets saved for a few months between each failure.

    I don’t know if this is related but: today I had simply reached down and altered a basic pattern on the main WSIWYG mode and played it a while. When I went into preset mode, it was reverted to all the factory presets. I spent a lot of time working on my own presets several times now and am about ready to toss this unit. I like it when it works but I’m tired of wasting time on the presets if it’s just going to keep losing them.

    Please advise.

    #126351
    EHX STAFF
    Keymaster

    Sorry something is wrong.
    Please contact the techs at info@ehx.com

    #126357
    el squatcho
    Member

    I emailed info and haven’t heard back.

    Any troubleshooting steps or other advice?

    I like the Super Pulsar when it works, but I’m tired of wasting time redoing all the presets and will toss it and forever distrust EHX products if I can’t get this thing to work consistently.

    #126367
    IOSEPHVS
    Participant
    Quote:
    I emailed info and haven’t heard back.

    Any troubleshooting steps or other advice?

    Be sure to check your spam folder, and look for an email from New Sensor.

    #126368
    EHX STAFF
    Keymaster

    Yes please check your spam folder.
    I will forward this message to service.

    #126376
    EHX STAFF
    Keymaster

    We wrote in on 8/13, and 8/21. We responded both times, and you responded back on 8/21. When asked if you are properly powering the Super Pulsar, you didn’t respond.
    For more help write service back…

Viewing 6 posts - 1 through 6 (of 6 total)
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